We will send an order confirmation by e-mail, where you can see:

• ordered products
• shipping costs
• the total amount of the order

You can check the content of the order through the user account on our website.

The order will be mailed within 1-3 business days. Delivery costs are 5.90 euros. We offer free delivery for orders over 150 euros.

Deliveries arrive within 1-2 business days after Posti has picked up the packages from us. The packages arrive at the pick-up point of your choice. Small packages arrive directly in the mailbox (1-2 t-shirts).

You can also choose "Pickup" as the delivery method, so you can pick up your order in Jyväskylä. Remember that your order can also be picked up by someone close to you in exchange for the order information. Pick-up time is on Mondays from 11 am to 5 pm from our warehouse at Niskakuja 4.

Deviating delivery times are announced in the "Current" section of the online store and in the delivery terms.

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. 14 days are counted from the day when the order has been picked up either by Pickup or from Posti. If you want to change the product, check the availability of the size you want in the online store. If the size is not available, please email us at info(a)rivaclothing.com so we can check if an exchange is possible.

You can mail the products for exchange/return in the same package in which we sent the products to you.
The return can be made at a Posti office. Write the return code 646233 and the company information on the package:

RIVA Clothing Oy
Neck pain 4
40200 Jyväskylä
0404131840

Take the package to the Post office and tell us our return code 646233 at the checkout.
Attention!

The right of return only applies to unused and salable products. We do not accept returns where the product has, for example, been washed or has clearly been used. If you are returning the product, make sure that no scents, animal hair or dirt stick to it.

Failure to pick up the mail does not mean the return of the order. The return of the package incurs an additional cost to us that is higher than normal postage. If the package is left uncollected, we will charge €10 in addition to the original postage costs and refund the rest of the order.

We are not obliged to accept returns more than 14 days after the customer has received the product. When the return is approved, we register the return on Paytrail and, depending on the payment method, the amount of the order is either returned to your account or the invoice is credited. In some cases, Paytrail will contact the customer directly to verify their account information - if you have made a return to us, remember to monitor your email!

Attention! If you order with pickup, you can also return/exchange the product at Niskakuja. Exchange time is at the same time as pick-up time, on Mondays from 11 a.m. to 5 p.m.

We charge €5.90 for the return. We do not offer free returns because we have not included postage and return costs in the product prices.

When the return reaches us, we refund the price of the returned products as well as the original shipping cost minus the return cost of €5.90. If only part of the products from the order is returned, the original shipping cost will not be refunded. If the order had free delivery costs (order over €150), but after the return the value of the order is less than this, we will deduct the original postage costs from the amount to be returned.

Please note that if you have chosen an invoice as the payment method, the return fee of €5.90 remains to be paid on the invoice.

Failure to pick up the mail does not mean the return of the order. The return of the package incurs an additional cost to us that is higher than normal postage. If the package is left uncollected, we will charge €10 in addition to the original postage costs and refund the rest of the order.

The first exchange is free for the customer, but for subsequent exchanges for the same order we charge €5.90

If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately by email to info(a)rivaclothing.com or by post:

RIVA Clothing Oy
Neck pain 4
40200 Jyväskylä

Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package is damaged in the post, the product must be immediately complained to the Post.

In cases of complaints, attach a picture of the defective product and send us the information via email info(a)rivaclothing.com. This way, the message thread remains saved and does not get buried under other customer messages. Our clothes are sewn by hand, so there is always a chance of a manufacturing error. We always clarify complaint cases with our manufacturer so that we can trace the error. Depending on the error, we refund either a part or the entire price of the product. If we refund the full price, the product must be returned to us.

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, business ID: 2122839-7

Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 020 718 1830

www.paytrail.com

Payment options

With us, you can pay in a way that suits you: directly via online banking, card, mobile phone or invoice.

• Online payment of domestic banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Bank, Aktia, Handelsbanken, Ålandsbanken and S-Pankki.
• Mobile payment is possible with the MobilePay application
• Card payment: Visa, Visa Electron, Mastercard and American Express
• Invoicing and installment services: Collector (invoicing surcharge EUR 3.80)